For the sake of good hygiene, we recommend replacing the tape after prolonged use or after a period of heavy perspiration.
PHITEN will only accept returns - no exchanges. The item(s) must be returned to the address below within 30 DAYS of the order date. The item(s) must be sent with its original packaging, a completed return form and packing slip.
Send to:
PHITEN Attn: RETURNS 1820 West Carson St. Suite 201 Torrance, CA 90501
Please note: PHITEN reserves the right to refuse any return claim. The decision is the sole discretion of PHITEN and will be decided when the product is received by PHITEN. Only re-sellable items will be accepted. Once the item is accepted, a refund transaction will be made within 7 to 14 days of item receipt. Return shipping shall be paid by the customer.
We do not accept any responsibility from any defects via shipping. Each case shall be handled by the customer.
The shipping and handling cost will not be refunded.
Please contact the Wholesale Dept. at (888) 774-4836 or wholesale@us-phiten.com for a Return Authorization Number (RA#). Once an RA# is issued, the item(s) must be returned in its original, undamaged packaging and in resalable condition. (Please note: We do not offer credits for discontinued items). Customer shall incur all shipping costs to and from Phiten USA. Please allow up to 2 to 4 business days from the date of package receipt to process your request.
Within 30 days of original invoice date: The customer will have the choice of a credit to their account or an exchange for another product. (Note: Credits are based on the current price, not the purchasing price) After 30 days of original invoice date: Subject to a 20% re-stocking. fee The Customer will have the choice of a credit to their account or an exchange for another product.
Send to:
Business days are Monday - Friday excluding holidays. Orders are processed only on business days. Processing generally takes one business day for Expedited Shipping (FedEx and UPS) and 1 to 2 business days for Standard Shipping (USPS). All orders are processed and shipped from California. Please Note: Phiten / Optima Life Japan, Inc. now ships to Canada. (PHONE or Email (order@us-phiten.com) orders only. Please call 1 (888) 774-4836.) Phiten / Optima Life Japan, Inc. no longer ships to Hawaii. Please contact Phiten Hawaii for orders in Hawaii (Toll Free: 1 (808) 228-9957 / Website: www.phitenhawaii.com).
USPS FIRST-CLASS MAIL: 3-6 Business Days (Non-Guaranteed): The transit time begins the first full shipping day after the package leaves our PHITEN facility*.
USPS PRIORITY MAIL: 1-3 Business Days (Non-Guaranteed): The transit time begins the first full shipping day after the package leaves our PHITEN facility*.
FedEx 2DAY / UPS 2ND DAY AIR**: 2 Business Days (Guaranteed): The transit time begins the first full shipping day after the package leaves our Phiten facility*. FedEx and UPS do not ship to P.O. Boxes or FPO, APO, or DPO.
FedEx Standard Overnight / UPS NEXT DAY AIR SAVER**: 1 Business Day Guaranteed: The transit time begins the first full shipping day after the package leaves our Phiten facility*. FedEx and UPS do not ship to P.O. Boxes or FPO, APO, or DPO.
*Processing generally takes one business day for Expedited Shipping and 1 to 2 business days for Standard Shipping. All orders are processed and shipped from California. If you have any concerns regarding when your order will arrive, please contact us or call us Toll Free at 1 (888) 774-4836. **For expedite shipping service, orders will be shipped out either via FedEx or UPS, whichever is the appropriate shipping method at PHITEN.
PHITEN Holiday Schedule
New Year's Day
MLK Jr. Day
Presidents’ Day
Memorial Day
Labor Day
Columbus Day
Thanksgiving Day
Day After Thanksgiving
Christmas Eve
Christmas Day
New Year's Eve Day
*Business days are Monday - Friday 9:00 am to 6:00 pm excluding holidays. Orders are processed only on business days. Processing generally takes one business day for Expedited Shipping and 1 to 2 business days for Standard Shipping. All orders are processed and shipped via California.
If you have any concerns regarding when you order will arrive, please contact us.