For any reason, if you are not satisfied with an item that you have purchased from the Official Phiten Online Store, you may return the item within 30 days of delivery for a full refund of the purchase price. For information on how to return a product and the rules & restrictions that apply, read our 30 Day Guarantee Policy below.
30-Day Money-Back Satisfaction Guarantee
For any reason, if you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price. The following are the rules and restrictions on returns:
- Proof of purchase is required for any return
- Shipping, handling, or other additional charges will not be refunded
- Refunds are limited to item(s) purchased directly from www.phitenusa.com
- Refunds do not apply for item(s) purchased from Phiten authorized dealers.
Please check their policies and terms
How to Return
Shipping the item(s) to be returned will solely be handled by the customer. The shipping and handling cost will not be refunded. Please enclose the filled return form with item(s) via your preferred carrier.
We strongly recommend using a carrier that provides a tracking number or proof of delivery receipt. Phiten USA, Inc. cannot be held responsible if a package is lost or stolen and we will not issue refunds if there is no record of receipt and proof of delivery cannot be supplied.
Once the item is accepted, a refund transaction will be made within 7 to 14 days of receiving the item.
For any questions about our return policy, please call us at (888) 774-4836
[Mon-Fri 9am-6pm PST]